Extrapounds

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Alikena

I´ve copied this from my Alikena blog page http://alikena.extrapounds.com/

We know that some of you have been having problems with receiving email notifications when your friends comment on your blogs. Members have also told us that an error message is shown when entering the security code number when trying to comment on someone else's blog.

Here's the update so that everyone who is having these issues can read about them. I hope this is helpful...

1. Email notifications
The reason why you don't always receive email notifications is not because we aren't sending them. It is because email providers are blocking the emails we send. Due to the huge amount of spam mail that is now sent email providers (eg hotmail etc) have ever more aggressive strategies for combating 'unwanted' mail, which we have no control over. Unfortunately our email notifications appear to often get mistaken for undesired mail. We are currently trying to find a way around this so that the notifications service is a reliable one.

2. Security codes
Our latest software update went live on Monday which we think will have solved this problem. As our development team are not experiencing this error it has been very difficult to test whether the issue has been solved. Please, we still need your feedback to let us know if we have more work to do.

Have you had the same problem yesterday or today?

Ref 1 and 2 above - we understand how frustrating these issues are. This site is designed to help our members support and motivate each other and easy flows of communication are essential for this, which is why we originally created these features. The internet is an ever evolving place and subsequently our team are constantly encountering new developments that require new ways of working. I can assure you that the Team are working hard on these problems :)

3. info@extrapounds.com
The email address shown when you receive an email notification has been changed to this to ensure our members’ privacy is protected. When a new user signs up we state that their email address will remain private and it’s our responsibility to adhere to this. You will see that where a user can choose which address to enter, eg the ‘Contact Me’ form we have not defaulted it to an extrapounds email address.

I hope that helps give you and others members a good idea of what’s going on here at EP.

Thanks as ever for your invaluable support to the site and helping us improve it

Speak to you soon

Alikena

Posted: 2007-10-17 10:43:26

Alikena

The email notifications problem has now been fixed :)

Posted: 2007-10-23 06:24:27

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